Writing a thank you note doesn't cost much, and it doesn't take much time either. Handwritten notes have an 80% open rate, so sending a thank you via snail mail has a much higher chance of being read by a customer than if you were to use another avenue like email. Sending an old-school, handwritten note is up there with the most sincere ways you can thank a customer.
THANK YOU FOR UPDATING YOUR IFORMAT HOW TO
Decide how to deliver your thank youĭepending on the reason for saying thanks to your customer, there are a couple of different ways you can deliver it: The sign off is a chance to add in a last bit of personalization to the thank you.
Finish it off with something short and sweet like “Thanks again for a super first year together-looking forward to many more to come!” This reinforces that you appreciate them as a customer, which means you’ll do what it takes to keep their business over the long term. I look forward to hearing from you soon about (insert upcoming milestone/product launch etc. As always, I’m here for you over phone or email. “We really appreciate you as a customer, and as you’re someone who has used our product for the last year, we would love to hear if you have any additional feedback or questions about using it. Next, indicate that you’re looking forward to continuing your working relationship with them. "I just wanted to say thank you for the last year of working together it's been a blast! Even better that we got to see your company take home the (insert their company's milestone/award win, etc.)” Cement your future relationship If they've launched a new product or won an award, mention it in your thank you. No matter if you’re saying thank you in a note or an email, personalizing it is the easiest way to make it more genuine.įor example, mention something significant that happened over the time that your customer has been with you. Communicating your sincere gratitude is the key here. One rule of thumb is to include words like “thank you,” “valued,” or “appreciated” (if you don’t like these specific ones, that’s fine, just use a thesaurus) in the intro of the thank you. Personalizing an email’s subject line can increase its open rate by 50%, so try something like "Thanks for being an awesome customer, (customer's name)." Whether you're sending a handwritten note or an email, make sure it gives off a positive vibe from the moment it lands in your customer's inbox (or mailbox).įor email thank yous, this is especially important- only 7% of customers prefer being thanked over email, so don't hold back on giving your email the best shot at being opened. Start it on a high, personalize the middle, and round it off with another thank you. The most important part of taking a "thank you" from good to great is making it genuine.
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